Support
Questions about Arc? Write to maik.gassner@gmail.com — we usually answer within a day or two.
Frequently asked
How do I get a jump signed?
Open the jump in your logbook, tap Sign and send the request to a friend. They sign in the app with their name, role and licence number.
Can I bring my old paper logbook?
Yes. In the logbook, tap ⋯ → Scan logbook pages, or import an Excel or CSV file. You check every row before anything is saved.
How do I export my logbook?
Settings → Data → Export logbook. You get an Excel file with every jump, including signatures.
Who can see my medical info?
Only you — unless you chose to show it to your friends. You can change this or withdraw your consent anytime in Emergency & medical.
Some dropzone info is wrong.
Open the dropzone and tap Suggest changes. We review suggestions before they go live.
How do I report or block someone?
Tap ⋯ on their profile, post or comment and choose Report, or Block on their profile. We review reports within 24 hours.
How do I delete my account?
Settings → Delete account. Everything is deleted right away — export your logbook first if you want to keep a copy.
Found a bug or have an idea?
Settings → Report a bug or Share your feedback — or write to us.